Ordering Prescriptions

Ways you can order your prescription online

By using our repeat prescribing system, you can save time by not having to come in to see a doctor each and every time you run out of prescriptions. We can take repeat prescription requests in person at the surgery or by post.

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Use the NHS App

The Pinn Medical Centre would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.

Download the NHS App

Image of the NHS App

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Online Form

If you do not have the NHS App you can use our online form

If you do not have the NHS App, you can still order your repeat prescription via our online Repeat Prescription form. No account required.

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Your Local Pharmacy

Pharmacies offer a prescription collection service from our Practice

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Pharmacy Ordering / Collection Service

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

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In Person

You can order in person by returning the right-hand half of a previous prescription for the required medications

If you look at your prescription, you will see a list of your repeat medications on the right-hand side. All you need to do is tick the ones you want and hand this in at the reception. Each request for repeat medication is reviewed by a doctor. If he or she feels that the request needs to be discussed, he or she may call you, or ask you to attend to see a doctor.

Not all medications will be available for you to ‘tick’ on the repeat side of your prescription. Please allow 72 hours for your repeat prescription (not including weekends).

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By Post

You can post your prescription slip or written request to us at the Practice

You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Please allow at least seven days if requesting your medication by post.

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Private Prescriptions

If you have been given a private prescription by a consultant you have seen, the GP will decide whether it is clinically appropriate to convert this into an NHS prescription.

We will not issue medications without a clear written prescription and a letter from the consultant.

In the interest of patient safety, please note that a private prescription cannot simply be converted to a NHS prescription. Many drugs that are prescribed in the private sector cannot be prescribed on the NHS.

GPs must agree with the treatment as they take full legal and clinical responsibility for all prescriptions they sign. The doctor must therefore make an assessment as to whether they feel competent to take on this responsibility since the patient has been clinically diagnosed by another specialist healthcare professional - and so this takes extra time.

With certain medications the consultant needs to be responsible initially, until the patient is stabilised on the medication. In some cases the GP may not feel happy to issue the prescription and so the private or hospital prescription will be returned to you.

We therefore advise patients:

  • The private prescription request will be considered by a GP - it will not be issued automatically and you may be requested to come in for a face-to-face or telephone appointment with a GP. In this case, you will be contacted.
  • If the GP agrees, the prescription will be ready in three working days.
  • If you require the medication urgently, the private prescription can be dispensed at a Pharmacy which would incur a fee or purchase a smaller quantity following a consultation with the dispensing Pharmacist until you see a GP.

Please be aware we are an NHS practice and are governed by local prescribing policies which change from time to time.

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Urgent Requests

If you feel that the prescription is urgent, please tell the receptionist when you hand in the script – please try to plan ahead

Urgent requests reduce the efficiency of the service, and use up valuable doctor time. For housebound patients many of the local pharmacies offer a home delivery service and we are happy to liaise directly with them. If you have a long-term chronic condition, which is well controlled, we may well be happy to issue longer prescriptions of up to 3 months. Please discuss this with your doctor at your next appointment.

We do not take repeat prescription requests by phone.

Collecting Your Prescription

In all cases please allow 48 hours (2 working days) before collection of your prescription. You can collect your prescription:

  • From the surgery in person
  • From a chemist of your choice – please inform us if you require this service and you will need to allow 3 working days.
  • We can also send your prescription to your home address however you will need to provide us with a stamp or a stamped addressed envelope.

Annual Review

All patients who are on any medications, will need to be reviewed at least once a year. Please do not be surprised if you are asked to come in for an annual review by the surgery.

Repeat Dispensing

If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist. This means you won't have to visit the surgery every time you need more medicines. The service is also referred to as the Electronic Prescription Service (EPS)

 Further Information