Opening Times

Our Opening Times

Hours of Operation for registered patients at Pinn Medical Centre:

  • Monday to Friday: 8:00am to 6:30pm

Hours of operation for non-registered patients at Pinn Medical Centre:

GPAC (GP Access Centre)

  • Monday 9:00am to 5:00pm
  • Tuesday 9:00am to 5:00pm
  • Wednesday 9:00am to 5:00pm
  • Thursday 9:00am to 5:00pm
  • Friday 9:00am to 5:00pm
  • Saturday 4:00pm to 8:00pm
  • Sunday 9:00am to 1:00pm
  • Bank Holidays 9:00am to 5:00pm

Enhanced Access Service Clinic (Runs every alternate week)

  • Monday 6:30pm to 8:00pm
  • Tuesday 6:30pm to 8:00pm
  • Wednesday 6:30pm to 8:00pm
  • Thursday 6:30pm to 8:00pm
  • Friday 6:30pm to 8:00pm
  • Saturday 9:00am to 5.00pm
  • Sunday Closed
  • Bank Holidays Closed

What is GP access centre (GPAC) and what to expect from GPAC appointments:

  • GP Access Centres provide additional clinical times, during a period when there are considerable pressures on your GP practice. This service enables patients to receive timely access to primary care services in in their locality, but not necessarily at their usual GP practice. Access appointments can be booked via your own GP or by calling NHS 111.
  • We provide appointments with healthcare professionals such as GPs and experienced nurses. We also provide wound dressing appointments.
  • If you have a dressing appointment, please bring your dressing with you.
  • The appointments will usually be face-to-face, with a dedicated time. The appointment time offered is approximate and you may need to wait a short time until you are called to be seen.
  • Whilst every effort will be made to see you as quickly as possible, please be advised that there could be a delay and patients who are deemed very unwell may be seen before you are.
  • We can only provide a limited number of appointments so when all appointments are taken patients must seek medical advice either through their own GP if open, 111. Their local urgent treatment centre or A&E.

What is Enhanced Access Service and what to expect from Enhanced clinic appointments:

The Enhanced Access Service makes it easier for you to get an appointment at a time that suits you including evenings and weekends. Enhanced clinic provides appointments for GPs which comes under our PCN (Primary care networks). PCNs are groups of GP practices working together. The service offers pre-bookable (up to two weeks in advance), routine primary care appointments with GPs and Nurses. Enhance appointments has to be booked via your own GP and this clinic runs every alternate week.

Name of the Practices which can book appointment in Enhanced clinic:

  • Pinn Medical Centre
  • Enderley Road Medical Centre
  • Kenton Bridge Medical Centre Dr Raja and Dr Ali
  • Kenton Bridge Medical Centre Dr Abu
  • The Ridgeway Surgery
  • Roxbourne Medical Centre
  • Simpson House Medical centre

Our phone lines are open from 8:15am to 6:30pm Monday to Friday. We receive a large volume of calls between 8:15am and 12:00pm every day, so you may find it easier to call after these hours. Please note that our phone lines are closed after 6.30pm Monday-Friday and on the weekends.

We regularly review our appointment system and have taken into account patient feedback in order to provide the best possible service.

You are more than welcome to book an appointment as normal in advance. If you have any urgent medical problem, we will try and fit you in with a doctor on the same day as per availability. Please note that the doors to the surgery close at 7.45pm.

If you have any queries or questions please do not hesitate to contact us.

The Pinn Medical Centre Walk-in Services are now closed and we will only be providing GPAC services. We will not see any walk-in patients anymore, except severely ill patient deemed unsafe to redirect to another service. If you would like to use our GPAC service please contact your usual GP, who after clinically triaging you, will be able to book you for an appointment with us subject to availability. Please note you booking time is only indicative as they may be a wait till your seen. More information is available here

When we're closed

Your Local Pharmacist
Your local pharmacist will be able to give you free health advice at any time – you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS 111 for details.

NHS 111
For urgent advice and treatment when our practice is closed, call NHS 111 by dialling 111.

Non-Emergency: NHS 111 or Walk-In Centre
NHS 111 can offer free expert health information and advice 24-hours a day on 111 – you may be directed to another service. You can also access NHS Direct for help via their website

Accident and Emergency/999
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected major broken bones, go to your nearest accident and emergency department or call 999.

NHS England

Call 111 when it's a concern, but less urgent than 999.

The NHS non-emergency number.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.