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Practice Management

Ms Rupa Yagnik

yagnikDip (dist) Primary Care and Healthcare Management

Practice Manager

My name is Rupa Yagnik and I have recently been appointed to the Practice Manager position at The Pinn Medical Centre. My work includes strategic management of the surgery and ensuring all operational plans are fully implemented to deliver safe and high quality patient care. In addition to this I am also the PM lead for the Education Forum for Harrow CCG

Ms Natacha Morar (f)

Assistant Practice Manager

I joined the Pinn Medical Centre in 2004 as the receptionist of a much smaller team.  In 2009 with the larger centre it became imperative that the reception team had extra leadership, training and support, and thus I was appointed senior receptionist.  My responsibilities vary from administration, training but more importantly helping to deal with the queries that any of our patients may have. I have recently been promoted to Assistant Practice Manager and work with Sophie Butler to provide support to the Practice Manager.

Miss Sophie Butler (f)

Assistant Practice Manager butler

I joined the Pinn in August 2011 as an administrator and have enjoyed working with such a fantastic team. I was recently promoted to Assistant Practice Manager and work alongside Natacha Morar to support the Practice Manager in providing our patients with the best possible care.


Receptionists and the Administrative teams provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

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