For patients registered with The Pinn Medical Centre

Appointments can be booked from 8.15am to 7:30pm, seven days a week using the phone. They can also be booked 24 hours a day using our internet booking system or the automated telephone system.

Our phone lines are open from 08:15 a.m. to 7:30 p.m, 7 days a week. We receive a large volume of calls between 8 a.m. and 12 p.m. every day, so you may find it easier to call after these hours.

We regularly review our appointment system and have taken into account patient feedback in order to provide the best possible service.

 

Routine Appointments:

A percentage of appointments can be booked up to 2 weeks in advance to see a GP of your choice or up to 4 weeks in advance if your usual doctor is one of the Partners.

We also have a percentage of appointments which are available to book 48 hours in advance.

Your routine appointment will allow you to spend 10 minutes with the doctor. If you have a number of problems, the doctor may not be able to deal with all of them during this time and may ask you to book another appointment. This will avoid delaying patients waiting to see the doctor after you.

 

Emergency Appointments:

If you have a medical emergency that cannot wait until the next routine appointment is available, you will be asked to come down to the practice. You will be booked in with either the on-call doctor or nurse practitioner (depending on the nature of the problem).Whilst every effort will be made to see you as quickly as possible there could be a wait of up to 2 hours. Unfortunately we are unable to offer medical emergency appointments to fit in around work or school commitments. 

 

Automated Telephone Booking system:

We have an automated telephone booking system which is available 24 hours a day. To use this facility please check we have your correct  contact details on the system as it will not work if it is different.

Our " Making an Appointment" leaflet provides you with further guidance on using the system. This is available to download at the bottom of this page.

We would encourage you to use this system to try and avoid unnecessary delays for reception to answer your call. If you have any problems using the system, please do not hesitate to discuss these issues with our reception staff.

 

Online Booking:

Why not save time and book your appointment on-line at www.thepinn.co.uk?  You will need to register for this service beforehand at reception, and obtain a pass-code.

Please ensure that you cancel any appointments that you no longer require or cannot keep. Each week patients who do not turn up for their appointments result in all others having to wait longer for appointments.

 

For patients not registered with The Pinn

The Pinn is a GP Led Health Centre that offers a “walk in service” for patients who are NOT registered with the surgery. This is a basic service to provide what medical care is necessary UNTIL that patient can be seen by their own GP. As always, an emergency situation will be dealt with by a doctor immediately regardless of the registration status of the patient.