I appear to have a problem on your website making appointments to see a doctor the only things that I'm able to do on there is request repeat prescriptions would you ammend this problem for me please.
Thank you very much for your feedback with regards to on-ine appointment booking
It usually works very well, but there are a few things which can present a problem. The best thing to do is contact our senior receptionist Ms Natacha Khan, which can go through the process with you over the phone, or she would be happy for you to come in to the surgery and go through the process with you in front of a computer, in person.
I just wanted to say thank you again for the excellent service from your GP Surgery.
As mentioned, I always try to book with my doctors in Wembley Area where I live but they are always busy and for emergencies like yesterday, I prefer to travel from Wembley to Pinner and wait to see a GP at your surgery.
As you can see from your records, I have been to your GP on many occasions.
I have already mentioned on nearly every occasion that your GP should be used as a centre of excellence for other GP’s.
Tried to book a follow up appointment. At 8.15 a.m. auto service was engaged. Receptionist was busy and was told to call back. Called in and all appointments taken. Had to go as emergency and waited 1.5 hours. Completely full waiting area with queue out of the door to register as computer was not working. Poor girl came in with screaming young child and instead of seeing her as a priority, she was told to wait up to 2 hours. Doctors complained about the noise. The surgery would work efficiently if enough doctors were in attendance.
Our appointment system has changed recently. If you feel that your health issue needs to be be seen on the day, you will be offered an emergency appointment for that day. We try to see everyone as quickly as possible, but as you can imagine there is sometimes a wait. Our staff will always warn you of this wait prior to you being given an emergency appointment.
Our clinical staff will usually see children as a priority. Perhaps the mother was told that she may have a wait, however our clinicians monitor the list of waiting patients constantly, and will of course see unwell children quickly, and ensure that they do not wait two hours to be seen.
We are investing in new touch-screen check in terminals in the near future, so hopefully this will help with the queues in the reception area.
I am writing to let you know about the polite, professional and yet friendly service I received from a receptionist named Lisa. I am used to a cold and abrupt welcome when entering the surgery or on the phone. The two times I have recently spoken with Lisa then it was a pleasant treat. Thanks.
I have looked into this matter - the cables for the wifi were behind a cupboard, and kept getting pulled out of the wall. I have fixed this, so hopefully it shouldnt happen again.
If the wi-fi is not working please let the reception team know.
I rung the service for appointment but there was none available, the receptionist asked me to come in. I was at the service for travel vaccination and whiles there I told the nurse that I thought I had an infection and they arranged a test for me. They confirmed I had an infection and need to see somebody, all the doctor were busy so they arranged for me to see another nurse who was able to prescribe antibiotics for me. I am pleased and absolutely delighted. (Since that’s not what I went in for)
I have just spoken to Louise, the receptionist on the phone, as I am unable to request repeat prescriptions on-line. Can my repeat prescriptions please be made available on-line for future requests? The receptionist was very helpful and put a request in for me. Thank you.
Great website but it seems that there's something missing - namely the opening hours of the practice! These should be prominently displayed on the Home page.
Another small point - much of the writing on the pages is grey rather than black, which makes it difficult to read. Could you please make all the writing black?
Finally, it's good to see technology being exploited to improve efficiency. It's really useful (to me, at any rate) to get a text reminder on my phone of a forthcoming appointment, and what would be even more welcome would be a text message when a repeat prescription is ready for collection. If this could be arranged without involving the doctor writing the prescription in any significant additional work, it would be much appreciated.
Regarding late running of appointments, I fully appreciate that it's unrealistic to expect to be seen by a doctor at the exact time of the appointment and I don't mind waiting my turn, even if it's an hour late. However, it would be really useful to know what position I am in the queue. For example, if the doctor is running one hour late and I am No. 15 in the queue, then I would have time to do some local shopping and return well in time for my appointment. In addition to that, this information would be very helpful indeed when deciding how much time I need to pay for in the car park.
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Comments
Barry Stone
Thank you very much for your feedback with regards to on-ine appointment booking
It usually works very well, but there are a few things which can present a problem. The best thing to do is contact our senior receptionist Ms Natacha Khan, which can go through the process with you over the phone, or she would be happy for you to come in to the surgery and go through the process with you in front of a computer, in person.
Best Wishes
Dr Mehul Lakhani
I just wanted to say thank you again for the excellent service from your GP Surgery.
As mentioned, I always try to book with my doctors in Wembley Area where I live but they are always busy and for emergencies like yesterday, I prefer to travel from Wembley to Pinner and wait to see a GP at your surgery.
As you can see from your records, I have been to your GP on many occasions.
I have already mentioned on nearly every occasion that your GP should be used as a centre of excellence for other GP’s.
Regards,
HC
I am very sorry to hear of your experience.
Our appointment system has changed recently. If you feel that your health issue needs to be be seen on the day, you will be offered an emergency appointment for that day. We try to see everyone as quickly as possible, but as you can imagine there is sometimes a wait. Our staff will always warn you of this wait prior to you being given an emergency appointment.
Our clinical staff will usually see children as a priority. Perhaps the mother was told that she may have a wait, however our clinicians monitor the list of waiting patients constantly, and will of course see unwell children quickly, and ensure that they do not wait two hours to be seen.
We are investing in new touch-screen check in terminals in the near future, so hopefully this will help with the queues in the reception area.
Best Wishes
Dr Mehul Lakhani
mehul.lakhani
I have looked into this matter - the cables for the wifi were behind a cupboard, and kept getting pulled out of the wall. I have fixed this, so hopefully it shouldnt happen again.
If the wi-fi is not working please let the reception team know.
R
Mehul
Best Wishes
Dr Mehul Lakhani
Another small point - much of the writing on the pages is grey rather than black, which makes it difficult to read. Could you please make all the writing black?
Finally, it's good to see technology being exploited to improve efficiency. It's really useful (to me, at any rate) to get a text reminder on my phone of a forthcoming appointment, and what would be even more welcome would be a text message when a repeat prescription is ready for collection. If this could be arranged without involving the doctor writing the prescription in any significant additional work, it would be much appreciated.
In addition to that, this information would be very helpful indeed when deciding how much time I need to pay for in the car park.