Frequently Asked Questions (FAQ)

Why does the doctor sometimes run late ?

We can never predict exactly what kind of problem is going to come through our surgery door. Some can take a lot of discussion and examination, and require longer than the allotted time. We would hate to ask someone who is unwell to get out of their chair and leave the room, just because their ten minutes are up. We would give that time to you if you needed it - please be patient with others.

Why was I asked to make another appointment for some of my problems ?

We try and deal with matters as comprehensively as possible but if there are a number of different issues, dealing with the more minor ones will result in other patients having to wait too long. This is particularly the case when you are being seen for urgent problems where the shorter appointments are not suitable for many "while I am here . . . . ." type problems.

Can I change the doctor I am registered with or see ?

That is up to you. You can see any doctor you want, subject to availability. Any of our GP’s can be "your doctor" irrespective of the doctor named on your medical card.  There might be one you feel more comfortable with than others, we are happy for you to see this doctor on a regular basis  - nobody minds !

As a general principle, it is better for patient and doctor, if the same doctor sees the same patients where possible.

Can I have a home visit ?

With better facilities at the centre we can provide you with a higher standard of care than at your home, and with modern transport it is possible for most people to come to the surgery. It is especially important for children with temperatures, who should be assessed quickly, to be seen at the surgery.

A far greater number of patients can be given medical attention in this way. The house call service is solely for those who are medically housebound.

Why aren't the phones always answered immediately ?

However many telephone lines we have, however many receptionists, there will never be enough for the busiest times of the week and we cannot always tell when those busiest times will be! Afternoons are generally quieter. If you ring to get an appointment just after 8.00am on a Monday morning you will quite likely be on hold for several minutes.  Better still, if the matter is not urgent leave it until a little later when the phone lines are less busy.

Why not use our website for booking appointments, or requesting repeat prescriptions, from your computer at www.thepinn.co.uk ?

Why have I been asked to see a doctor, when I requested a repeat prescription ?

By issuing a prescription the doctor has to be satisfied that the medications requested are indicated for your treatment, and are safe for you to have. Unless fully satisfied, we are required by law to obtain further information. Patients are asked to obtain medication from licensed pharmacists where possible.

Doctors have been instructed not to issue prescriptions for antibiotics over the telephone. With repeat prescriptions you will be required to see your doctor at specified intervals before getting further supplies of medication. The review date can be found on the bottom right hand page of your prescription.

Why have I been charged for a certificate / form completion ?

Although most of the services we offer are free, some do involve a fee as set down by the BMA            (British Medical Association). These include private medicals, HGV, pre-employment medicals, fitness for sporting activities such as sub-aqua diving etc, private certificates, private medical care forms, some vaccinations and vaccination certificates and other documentation not covered under the NHS contract.

Why haven't I been prescribed antibiotics ?

Antibiotics are issued on prescription to patients with bacterial infections. When used properly they can save your life. If used repeatedly for more minor ailments, resistance becomes more common making them less effective for all when they are really needed.